Job Type: Sales
Title: Sales Engineer - West
Location:
Los Angeles or SF/Bay Area, CA based
Company Introduction:
Mirror Image® Internet, Inc. combines a patented global network with results-driven content delivery solutions to help customers deploy, monitor and refine online strategies. The company’s track record of success has given leading retailers, advertisers, media companies and enterprises the control they need to maximize assets and reduce costs while enhancing the visitor experience.
Recognized by EContent magazine as one of the 100 “Companies That Matter Most” in the digital content industry, Mirror Image is a U.S.-based company incorporated in Delaware and headquartered in Tewksbury, Mass. Mirror Image has been delivering Internet infrastructure services since 1999.
Job Description:
This position is responsible for providing pre-sales and minimal post-sales support for new and existing customers, as well as the technical expertise to drive Web/Stream Content sales. This requires broad, high-level knowledge of Internet architectures. The successful candidate will have the capability to direct, design, document, and implement solutions involving HTTP and Stream Caching technologies, including Open Video Platforms (OVP) and Flash/Silverlight/HTML5/iPhone/Droid Players. Candidates must have the ability to utilize experience and technical judgment to reach conclusions, when faced with limited data. Excellent presentation and communication skills are required, as well as proficiency in customer-facing white board and WebEx presentations.
Principal Duties & Responsibilities:
* Assist the regional sales representatives in achieving the technical win for direct sales revenue goals
* Develop and maintain a thorough understanding of company technologies
* Manage WebEx and on-site customer presentations for OVP and Self-Provisioning Portal
* Manage the technical sales portion of the prospecting and provisioning stages
* Effectively communicate account status with sales, customer support and SE management
* Demonstrate ability to meet changing conditions and situations
* Assume responsibility for major technical pre-sales design recommendations and related justifications, within the context of defined and client-approved requirements and constraints
* Communicate technical design requirements, constraints, functionality, and implementation details verbally and in formal documentation (pre- and post-sales), both internally and to customers
* Design, document, and implement Content/Stream caching solutions, incorporating network design method, capacity planning, HTTP, Streaming (RTSP, Flash, HTTP Streaming), SSL, DNS, HTML, Access Control, and W3C compatible WWW technologies
Skills & Qualifications Required:
* Excellent interpersonal & customer relations skills
* Ability to guide customer/user ideas into realistic security solutions
* Technical leadership skills for supporting project management, back office & pre-sales staff
* Ability to develop solutions for problems of unusual complexity that require a high degree of ingenuity, creativity, and innovation
* Competence in managing projects with little supervision, successfully meeting deadlines
* Ability to maintain excellent relationships with staff, contractors, senior management, clients, vendors and trading partners; ensures that all communication is proactively maintained at the proper level, for all relevant parties
* Superior organizational abilities, as they apply to maintaining multiple accounts with a high level of customer service and satisfaction, as well as successfully accomplishing multiple tasks
* Hands-on and deep understanding of HTTP Headers, Flash Media/Windows Media/Wowza Svr2/mobile stream Server/Client and website architectures
* Knowledge of XML, Java, Ruby on Rails, and PHP Scripting a plus
* Excellent verbal & written skills
* Willingness to grow in personal knowledge, as it applies to supporting the company's objectives
* BS in Computer Science, Electrical or Electronics Engineering, Infromation Systems or equivalent, supported by a minimum of 5 years proven technical sales or sales support experience
* Position requires extensive use of the telephone and face-to-face communication, which requires excellent and accurate communication skills
* Requires 40% travel
This job description addresses the general nature and responsibilities of the Sales Engineer position at Mirror Image Internet. Other closely related duties may arise, from time to time, as business needs dictate.
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